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FAQ

Products

We realize a wide range of products: Prints (in various sizes and formats) PhotoBooks, Wedding Album, Framed Photo, Canvas, Poster, Scrapbook, PhotoBooth stripes.

The common denominator is the outstanding inkjet printing quality which provides a top-level color range and an astonishing sharpness of images. Furthermore, you will find a high-quality standard of materials and finishes. Seeing is believing!

Nymane products are 100% made in Italy. All the manufacturing phases are carried out within the headquarters of our company, in Umbria: this allows us to optimize the production times to guarantee the delivery of the products as quickly as possible and also to perform checks on products to maintain a high-quality standard of the products itself.

The inkjet printing we use provides cutting-edge printing and image processing technology which ensures clear and detailed prints characterized by bright colors, very intense blacks, and smooth tonal graduations.

It’s a kind of binding that allows a 180° opening of the book with ease of image viewing and a plus in comfort while browsing the pages.

The lay-flat binding doesn’t have a gutter space between the two side-pages, therefore you won’t have problems in case your image will be straddling the pages.

We have a one-track mind with the quality of products: we search for it starting from the study phase, we keep seeking it in the selection of materials and we require it during every stage of production.

Nymane products have relevant qualitative standards likened to those required by professional photographers.

All our products have a 2 years guarantee.

The Products are warranted for any defects of conformity existing at the time of delivery, as outlined in articles 130 and 132 of the Italian Consumer Code. Defects due to use, misuse, or bad preservation are therefore excluded.

Tips for your first order

Do your prints look darker than on a computer or smartphone screen?
This happens because the backlit monitor of these devices displays the images more vividly, more brightly and with higher contrast.

Before printing, it’s recommendable to adjust these parameters by editing your images. If despite this your image should still be dark, we advise not to use it.

The images may not have the same size as the print so it’s important to move and or scale your image to have the perfect framing for your photo.

Make sure that every image is properly framed before processing your order.

It’s extremely important to use images with an adequate resolution if you aim at a good result.

Our software will help you! The system will check on your image resolution relating to the product size (or mask size): if the control detects that the resolution is too low, an alert will pop-up on the image.

We suggest not to print that image or try with a smaller size.

Among our formats, that’s the one with a 2:3 aspect ratio suitable for the images taken with an SLR camera.

We have 2 sizes available with this format: Classic Print 10×15 and Classic Print XL 20×30. No crops are needed, your images will perfectly fit in your prints!

All other formats have a 3:4 ratio, ideal for photos taken from smartphones and compact digital cameras.

Creation

So easy! You can upload your photo directly from your computer or your FB or Instagram account simply clicking on the icons at the top left of the editor panel.

Yes, of course! You can scale, rotate and apply different filters to your photos. Remember that images appear brighter on screen than what they are. be sure to adjust the brightness before printing your images!

We do not edit or enhance your photos on your behalf. Files will be printed as they are uploaded.

That’s super easy! Just a few steps to create your book:

  • Start from the Cover of the book: pick your favorite color and, depending on the product you choose, insert a photo or a text
  • Proceed now with the layout: drag and drop the photos you want to display on each page, then choose the template you fancy clicking on the thumbnail icon at the top-right of the spread.
  • Make sure to properly frame every photo: careful not to place important elements (like heads!) too close to the edge.
  • Continue this way until your album is completed, then confirm your project clicking the button “Process” at the top-right of the monitor.
  • Proceed to check-out and there you have it!

Of course, you can! Hover the mouse on the image and click on the Trash icon that will show up. Your picture will be removed!

Yes, you can! Hover the mouse on the image and click on the little blue icon with the white arrows, then move it in the new position while holding the left mouse button down.

You can do it simply by clicking on the “Save” button at the top-right of the editor panel.

To re-open a saved project, go back to your product and click on “Get Started”: your creation will open automatically.

Our Layout Creator can automatically detect when images may not have a good result in printing. If you should use low-quality resolution photos or too small images for certain print sizes, an alert will show up.

Therefore we suggest not using them to avoid getting blurred prints or with an unwanted pixelated effect, especially if your product is a large print.

My Orders

We’re sorry, but please contact our Customer Care and we’ll work something out together!

The best thing to do is contact us through the form you will find in the Customer Care page, describing the problems encountered and possibly attaching a photo of your product.

Our Support Team will take care of you and will find the best possible solution.

To assure fast deliveries, we get into production the orders immediately after we received them. This makes impossible to cancel or modify the orders once confirmed. Also, since these are customized products, there are specific rules of the Italian Consumer Code (art.59) that regulate this matter.

The confirmation email is automatically sent at the email address you used a few minutes later you submit the order.

If you don’t receive an email, please check on your SPAM folder. If the confirmation email shouldn’t be there, please contact our Customer Care so that we can double-check if your order has been successful.

You can request the invoice when filling your Checkout Informations. Then you can find the invoice in “My Account” in the “My orders” area.

Easy! Just go to the Cart and change the quantity nearby the product.

To remove an item from your cart, just click or tap on the “X” icon next to the product you want to exclude.

To add another item, pick the article from the menu bar then proceed to create the product.

If the product received is defective or not in compliance with the order, it is possible to request a return and replacement of the goods, the operation will be fully charged to Nymane.

To make a return request, we ask you to fill the form you find in our Customer Care page selecting as Motive of Request the option “Problems with a product“. Describe the problem you encountered and attach a photo of the same.

It will not be possible to make the return of a product for “rethinking” since, as required by art.59 of the Consumer Code, the right of withdrawal does not apply to products made to measure and clearly customized.

Payments

You can pay by Credit Card, Apple Pay, Paypal, or Bank Transfer.

All electronic payment methods are extremely secure thanks to the Stripe system that integrates strong authentication devices such as data encryption according to SSL, HSTS and AES-256 protocol. Stripe is PCI certified. PCI certification is an international security standard that ensures data security.

Payment via Paypal is also very secure as it pays great attention to the storage of personal data, which are saved in encrypted form on the company’s servers, but also to the success of operations, constantly monitored by the anti-fraud team.

My Account

The GDPR is the General Data Protection Regulation that strengthens data protection for individuals within the European Union. Active since May 2018, this new regulation offers greater transparency to the customers of the company for how much concerns the processing of personal data.

In accordance with this Policy, Nymane is committed to using the most appropriate tools to better understand and manage customer privacy choices, including the ability to download all data or request its deletion.

Please see our Privacy Policy for more information on the protection and use of your data by Nymane. If you should have any questions about the GDPR or your data, please contact us using the contact form.

To unsubscribe from our newsletter just click on the link “Unsubscribe” placed at the bottom of the last email received.

Shipments

We can ship your order anywhere in the European Union.

If the shipping address is different from the billing address, remember to select the option “Shipping to a different address” at the time of the order.

It depends on the type of product you requested and the shipping address of your order.

The processing times vary from a minimum of 3-5 days for prints, to a maximum of 15 days for Wedding Albums, while for shipping time it takes from a minimum of 24/48 hours for Italy to a maximum of 3-5 days for other European countries.

Your products will be packed perfectly so as not to take risks during transport.

The processing flow of all products is already optimized at best so that all orders are shipped as quickly as possible. However, there are technical times to be respected to make sure the product will be perfect.

All our products are packed in a meticulous manner, but sometimes the journey can be particularly turbulent and the package can reach its destination with signs of damage. In this case, take a photo of the pack before opening it. Then check if the product is damaged, if so, do not worry: contact us through the form you will find in our Customer Care page and report the problem possibly attaching also photos of the packaging and product. We will send it back to you at our expense.

If your order includes several items, these are shipped in multiple packages because they have different sizes and it may happen that during the trip they can be split. Check the status of the shipment through the tracking number we have provided you, in case of any problems you can contact us by sending us an email or via the contact form of the site.

First, check the status of the shipment…your order could be in transit or out for delivery.

Keep in mind that in some periods of the year there may be delays by couriers due to overload problems.

Send us a message using the form found on the Customer Service page. Select as Reason for the request the ‘Track an order‘ option. We will take charge of your request and give you news as soon as possible.

If the courier will find nobody, he will pass the address specified in the next following business day for a maximum of two passages in the total included the first attempt, each time leaving a notification in which the phone number will be available to be contacted.

If the delivery fails with the second pass, the courier will open a stock practice and we should take care of the release of the same.

If it is not possible to arrange new delivery within the next 15 days, the package returns to our center.

Shipping costs are charged according to the destination and type of items ordered, as postal costs depend on the weight of the goods. Rates for shipping to Italy vary from €5.50 for prints to €10 for Albums and Wall Decoration Products. The calculation will be carried out automatically at the time of order confirmation.

All our products are packed to ensure maximum protection during transport. Our delivery costs include packing, handling, delivery for transport and, of course, shipping.

We also remind you that the shipment is free for orders with amounts greater of 100€.

Estimated production times vary according to the product:

  • 15 days for WEDDING BOOK
  • 10 days for PHOTOBOOK and SCRAPBOOK
  • 5 days for PRINTS, PhotoBox, CANVAS, FRAMED PHOTO and POSTER

Delivery times vary from 24/48h for Italy to 3-5 days for the EU countries.

Nymane is a company based in Italy, for shipments made within the European Community there are no customs fees to be paid. For no reason, however, you may be charged extra costs by the courier.

Special Offers

Sure! Follow us on social media and subscribe to our Newsletter to make sure you receive all the offers.

Easy! With our ‘Refer to a Friend’ program! Go to this section on your My Account page and share the link (or send the Promo Code) via Facebook, Whatsapp, or Twitter. If you prefer you can also send it to your friends via email directly from our website.

You can also share (or send code) from the Invite a Friend section that you can find in the product page tabs.

To activate the promotion, go to the website using the link you received and proceed with the purchase. The discount will be applied automatically by adding the desired product to the cart.

If you have received the Coupon Code, choose your product and personalize it to your liking. Once you get in the Cart, enter the code you received in the box you will find below your order summary, then click on “Apply promo code“: if your code is valid, the total of your order will automatically be recalculated net of the discount applicable thanks to the promotion.

Enter the code you received in the box you will find below your order summary on the Shopping Cart page, then click on “Apply promo code“: if your code is valid and applicable to the items in the cart, the total of your order will automatically be recalculated net of the discount applicable thanks to the promotion.

Usually, outstanding promotions are never in favor of the same product. However, it can happen that, at the same time, several promos can be active on different products. If you are purchasing different items and have multiple discount vouchers, you can use them together.

First, verify if the code is still active by checking the expiry date indicated on the voucher you received. Then, check if the promotion is reserved for specific products and make sure that the item you are buying is among them.

If the problem persists, please contact our Customer Care, we will be more than happy to help you!

It is not possible to extend the duration of a promotional code, but you can always check if on our Facebook or Instagram channels there’s a new promo!

Troubleshooting

Don’t worry! First, check your Internet connection and empty the cache of your browser (remember that depending on your browser the methods can be different…but all equally easy).

If the problem persists, email us with as much detail as you can collect: what action causes the problem, a screenshot, an error message, etc. The more information we have, the sooner we can solve the problem!

Super easy! Just click on “I forgot my password” and follow the instructions you’ll receive by email. If you’d like to change it, go to the My Account page.

A few minutes after placing the order, you will receive a confirmation email with the order summary. This means that the payment has been successful and your order has already entered the production process.

If you don’t receive the mail, control in the SPAM folder. Alternatively, go to My Account and check if it results in the orders section. If you do not find it, please contact our Customer Care for help.

It will be possible to change the delivery address no later than 24 hours after placing the order by filling out the form on the Customer Care page. Select as Reason for the request “Change delivery address” and fill the form with the reference number of your order and the correct address for the shipment.

On the page ‘My Account’ you will find a section dedicated to your order history.

No problem. It rarely happens, but it is still a data transmission and in case of a temporary malfunction of the Internet network this is an inconvenience that can happen.

If this should unfortunately occur, please contact our Customer Care: we will be at your disposal to verify the case and we will immediately proceed with the refund.

Check if the mail is in the SPAM folder. Otherwise, contact our Customer Care by providing as much information as possible: payment date, order amount, products purchased, the email address associated with your Nymane account and proof of purchase.

First, make sure that you have not left out the required fields, then check the payment information entered and verify that the payment method is valid. If the problem persists, please contact our Customer Care.

Do your prints look darker than on a computer or smartphone screen? This happens because the backlit monitor of these devices displays the images more vividly, more brightly and with higher contrast.

Before printing, it’s recommendable to adjust these parameters by editing your images. If despite this your image should still be dark, we advise not to use it.

Sometimes the print format doesn’t correspond exactly to the image format.

In these cases, a part of the image is cut and not printed. Before processing your order, be sure to always check if your image is correctly framed and check that important parts (such as heads!!) are not cut!

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