1/2 working days
4/5 working days
STARTING FROM € 5,50
FREE SHIPPING FOR ORDER ABOVE 100€
STARTING FROM € 12
*Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, EIRE, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Slovenia, Spain, Sweden, Hungary.
HOW IS THE SHIPMENT OF PRODUCTS?
Once delivered, the courier will send you an email to notify the tracking number and keep you updated on the delivery status. If the courier will find nobody, he will pass the address specified in the next following business day for a maximum of two passages in the total included the first attempt, each time leaving a notification in which the phone number will be available to be contacted.
If the delivery fails with the second pass, the courier will open a stock practice and we should take care of the release of the same.
If it is not possible to arrange new delivery within the next 15 days, the package returns in our center.
WHAT CAN NOT BE REQUIRED TO THE COURIER
Delivery at a set time: the courier may pass in the morning or the afternoon, but not at a fixed time. In case you should arrange a time of passage, know that this is not part of his service anyway.
Telephone contact: the courier is not obliged to call you before making a delivery, except for directions on how to reach the destination.
WHAT IF THE PACKAGE ARRIVES DAMAGED
If you receive a damaged package or feel that there are broken products inside it, ask the courier to check the contents with you or accept the package by signing conditionally.
Write on the courier’s delivery note the description of the damage and contact us immediately.
Please, email us some photos to better understand what happened and we will try to solve the problem as soon as possible.